Complaints & Compliments

Make a Complaint

We value complaints and use information to help us improve our service.  If something goes wrong or you are unhappy with our service, please tell us. Our aim is to ensure we handle your complaint in a prompt, polite and fair way, by working with you to find a resolution as soon as possible.  We have fully adopted the Housing Ombudsman Complaint Handling Code of Practice 2024. To make a complaint you can:

• Email your complaint to  info@preferredhomes.co.uk
• Tell us in Person
• Send your complaint in writing to :   2^nd Floor 7-8 Market Place, London, W1W 8AG
• Telephone: 0207 566 1186

Compliments and comments:

You can contact us and we will record and review your compliments and comments. We will use your feedback to improve services, where necessary.